Professional Terms of Service

Effective Date: December 2024 | Last Updated: December 2024

1. Scope and Acceptance

These Professional Terms of Service ("Professional Terms") supplement our general Terms of Service. By creating a Professional Profile on Swasth, you agree to both the general Terms and these Professional Terms.

2. Professional Types

Swasth supports the following professional categories:

2.1 Fitness & Wellness

• Nutritionists and Dieticians
• Gym Trainers and Yoga Trainers
• Chefs and Food Scientists

2.2 Mental Health

• Therapists and Counselors
• Psychologists and Psychiatrists
• Clinical Social Workers

2.3 Medical Doctors

• General Physicians, Pediatricians
• Cardiologists, Dermatologists, Orthopedics
• Gynecologists and other specialists

2.4 Alternative Medicine

• Ayurvedic Practitioners
• Homeopathic Practitioners

3. Eligibility and Verification

3.1 Credential Requirements

To create a Professional Profile, you must:

• Hold valid, current credentials for your profession
• Be licensed/registered to practice in your jurisdiction
• Maintain professional liability insurance (where applicable)
• Comply with all applicable professional regulations

3.2 Verification Process

Your profile will be subject to verification:

• UNVERIFIED: Initial profile state
• PENDING_REVIEW: Documents submitted for review
• VERIFIED: Credentials confirmed by our team
• REJECTED: Verification unsuccessful

Only verified professionals can invite clients and access certain features. We reserve the right to request additional documentation at any time.

3.3 Ongoing Compliance

You must:

• Keep credentials current and update your profile accordingly
• Notify us immediately if credentials are suspended or revoked
• Comply with continuing education requirements
• Maintain good standing with relevant regulatory bodies

4. Professional-Client Relationships

4.1 Independent Practice

You acknowledge that you operate as an independent professional. Laxhar Tech is not your employer, partner, or agent. You are solely responsible for:

• The quality and appropriateness of your services
• Clinical decisions and recommendations
• Compliance with professional standards of care
• Maintaining appropriate professional boundaries

4.2 Client Relationships

When establishing client relationships through Swasth:

• Use the invitation system to formally establish relationships
• Respect client privacy settings and data sharing preferences
• Maintain professional conduct in all communications
• Use encrypted messaging for sensitive communications

4.3 Scope of Practice

You must operate within your licensed scope of practice. Do not provide services or advice outside your professional qualifications.

5. Data Access and Privacy

5.1 Client Data Access

You may access client health data only:

• When the client has granted explicit permission
• For data categories the client has chosen to share
• For purposes related to your professional services
• While maintaining active relationship status

5.2 Data Protection Obligations

As a data processor, you agree to:

• Process client data only for authorized purposes
• Implement appropriate security measures
• Not share client data with unauthorized third parties
• Notify us immediately of any data breaches
• Comply with applicable data protection laws (DPDPA, etc.)

5.3 Professional Notes

Notes you create about clients are your responsibility. Ensure they comply with professional record-keeping standards and applicable regulations.

6. Consultations and Appointments

6.1 Booking Management

You are responsible for:

• Setting accurate availability
• Confirming or declining bookings promptly
• Conducting scheduled consultations professionally
• Providing reasonable notice for cancellations

6.2 Telemedicine Compliance

For video/phone consultations, ensure compliance with telemedicine regulations in your jurisdiction and the client's location.

7. Payments and Fees

7.1 Payment Requests

You may use the payment request feature to invoice clients. You are responsible for:

• Setting fair and transparent fees
• Providing clear invoices with itemized services
• Complying with tax and billing regulations
• Handling payment disputes directly with clients

7.2 Platform Fees

Swasth does not currently charge platform fees for professional services. This may change with prior notice.

7.3 No Payment Processing

Swasth does not process payments. Payment requests are informational only. You and your clients are responsible for payment arrangements.

8. Assignments and Prescriptions

8.1 Meal and Workout Plans

When assigning plans to clients:

• Ensure plans are appropriate for the client's health status
• Consider disclosed allergies, conditions, and preferences
• Monitor adherence and adjust as needed
• Document rationale for professional recommendations

8.2 Medical Prescriptions

Only licensed medical professionals may issue medical prescriptions. Prescription features must comply with applicable pharmaceutical regulations.

9. Content and Communications

9.1 Professional Content

Content you post (articles, recipes, advice) must be:

• Accurate and evidence-based
• Within your professional expertise
• Compliant with advertising regulations for healthcare
• Not misleading or making unsubstantiated claims

9.2 Client Communications

Messages to clients should be:

• Professional and respectful
• Relevant to the professional relationship
• Not harassing, threatening, or inappropriate

Use encrypted messaging for sensitive health information.

10. Prohibited Conduct

Professionals must not:

• Provide services outside licensed scope of practice
• Misrepresent credentials or qualifications
• Engage in romantic or sexual relationships with clients
• Exploit client data for unauthorized purposes
• Make false claims about treatment outcomes
• Violate client confidentiality
• Discriminate against clients
• Engage in fraudulent billing practices

11. Liability and Insurance

11.1 Professional Liability

You are solely liable for your professional services. Laxhar Tech is not liable for any claims arising from your professional practice.

11.2 Insurance Requirements

We strongly recommend maintaining professional liability insurance covering services provided through the platform.

11.3 Indemnification

You agree to indemnify Laxhar Tech against any claims, damages, or losses arising from your professional services, violations of these terms, or professional misconduct.

12. Termination

12.1 Voluntary Termination

You may deactivate your Professional Profile at any time. Existing client relationships should be properly concluded.

12.2 Termination by Us

We may suspend or terminate your Professional Profile for:

• Violation of these Professional Terms
• Loss or suspension of professional credentials
• Professional misconduct or ethical violations
• Complaints from clients
• Legal or regulatory requirements

12.3 Effect of Termination

Upon termination:

• Active client relationships will be ended
• Access to client data will be revoked
• Professional notes may be retained per legal requirements
• Outstanding payment requests remain your responsibility

13. Reporting and Complaints

Clients may report concerns about professional conduct. We will investigate reports and may take action including profile suspension or termination.

14. Changes to Terms

We may modify these Professional Terms with 30 days notice. Continued use of professional features constitutes acceptance.

15. Contact

For questions about Professional Terms:

• Email: [email protected]
• Address: Laxhar Tech Private Limited, Bangalore, Karnataka, India