Emergency Services Disclaimer

Effective Date: December 2024 | Last Updated: December 2024

1. Nature of Emergency Services

Swasth provides features to help users access emergency services, including:

• Ambulance booking interface
• Medical facility finder
• Emergency contact management
• First aid guides
• Crisis helpline information

These features are informational and convenience tools. Laxhar Tech does NOT directly provide emergency medical services.

2. Ambulance Booking Service

2.1 Third-Party Providers

Ambulance services are provided by independent third-party ambulance providers. Laxhar Tech:

• Does NOT own or operate ambulances
• Does NOT employ ambulance drivers or medical staff
• Does NOT guarantee ambulance availability
• Does NOT guarantee response times
• Is NOT responsible for the quality of ambulance services

2.2 Service Limitations

The ambulance booking feature:

• Depends on internet connectivity
• Depends on GPS/location accuracy
• Depends on provider availability in your area
• May experience delays or technical issues
• Is NOT a substitute for calling 112 or 108

2.3 No Guarantee of Service

We cannot guarantee that an ambulance will be dispatched, arrive within a specific time, or be equipped for your specific emergency. Availability depends on third-party providers.

3. Location Services

3.1 GPS Accuracy

Location information used for ambulance booking may be inaccurate due to:

• GPS signal quality
• Device limitations
• Indoor positioning challenges
• Network conditions

Always verify and communicate your exact location to emergency services verbally.

3.2 Address Information

Ensure you provide accurate address information including landmarks. Do not rely solely on GPS coordinates for emergency location.

4. Medical Facility Finder

4.1 Information Accuracy

Medical facility information (hospitals, clinics, pharmacies) is provided for convenience. We do NOT guarantee:

• Accuracy of facility information
• Current operating hours
• Service availability
• Quality of care
• Insurance acceptance

4.2 User Verification

Always call ahead to verify facility information, especially for emergency services, before traveling.

5. First Aid Guides

5.1 Informational Only

First aid guides provided on Swasth are for general informational purposes only. They:

• Are NOT a substitute for professional medical training
• May not cover all emergency situations
• Should not replace professional first aid certification
• May not be appropriate for your specific situation

5.2 Seek Professional Help

In any medical emergency, seek professional medical help immediately. Use first aid guides only as temporary measures until professional help arrives.

6. Crisis Helplines

We provide crisis helpline information (mental health, suicide prevention, domestic violence) for user convenience. We:

• Do NOT operate these helplines
• Cannot guarantee helpline availability
• Are NOT responsible for helpline services

If you are in crisis, please reach out to these resources or emergency services directly.

7. User Responsibilities

When using emergency features, you agree to:

• Call 112 or 108 directly for life-threatening emergencies
• Provide accurate location and contact information
• Verify facility information before traveling
• Not rely solely on the app during emergencies
• Understand limitations of technology-based services

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAXHAR TECH SHALL NOT BE LIABLE FOR:

• Delays in ambulance dispatch or arrival
• Unavailability of ambulance services
• Quality of care provided by ambulance staff
• Inaccurate location or facility information
• Technical failures during emergencies
• Any injury, death, or damages resulting from emergency service use
• Actions or inactions of third-party providers

9. Indemnification

You agree to indemnify Laxhar Tech against any claims arising from your use of emergency features or reliance on emergency-related information.

10. Emergency Contact Information

11. Contact Us

For questions about emergency services:

• Email: [email protected]
• For emergencies: Call 112 or 108 directly